Last updated: September 2026
At OPAQUE, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and your rights as a customer — whether you’re based in Pakistan or anywhere else in the world.
Who We Are
OPAQUE is a pharmacist-formulated skincare brand based in Pakistan.
Website: www.opaque-formulations.com
Contact: contact@opaque-formulations.com | WhatsApp: +92322 7546791
What Information We Collect
When you place an order or interact with us, we may collect:
- Personal identification: Full name, email address, phone number
- Delivery information: Shipping address
- Payment information: Bank account details (for transfer verification) or COD confirmation — we do not store full payment credentials
- Communication data: Messages sent to us via WhatsApp or email
- Usage data: Basic browsing information collected through our website platform (Shopify), such as pages visited and device type
How We Use Your Information
Your data is used to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate with you about your order status, replacements, or refunds
- Respond to your customer support queries
- Send occasional marketing messages (only with your consent — you may opt out at any time)
- Improve our products and customer experience
We do not sell your personal data to any third party, ever.
Who We Share Your Data With
To fulfill your order, we may share limited information with:
- Courier and logistics partners (name, address, phone number for delivery)
- Our e-commerce platform, Shopify, which processes and stores order data on our behalf — you can review Shopify’s privacy policy at shopify.com/legal/privacy
- Banking institutions, only to the extent required to process bank transfer payments
All third parties we work with are required to handle your data responsibly and only for the purpose it is shared.
Data Storage & Security
Your data is stored securely through Shopify’s platform, which employs industry-standard encryption and security protocols. We access your information only when necessary to process your order or respond to your query.
We retain your data for as long as is necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
Your Rights
Regardless of where you are located, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to any legal obligations we may have to retain it
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at [your email] or via WhatsApp. We will respond within 7 business days.
Cookies
Our website may use cookies to improve your browsing experience. These are managed through our Shopify store platform. You can adjust your browser settings to decline cookies, though this may affect some website functionality.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.