Last updated: September 2026
We want your OPAQUE order to reach you safely, on time, and in perfect condition. Here’s everything you need to know about how we ship.
Where We Ship
We currently ship to all major cities and regions across Pakistan. We also offer international shipping on a case-by-case basis — please read the international shipping section below for details.
Order Processing Time
Orders are processed on business days (Monday–Friday, 10:00 AM – 5:00 PM). Please allow 1–2 business days for your order to be packed and dispatched after it is confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Domestic Shipping (Within Pakistan)
- Estimated delivery: 3–5 business days after dispatch (may vary by city and courier availability)
- Shipping cost: Displayed at checkout
- Orders are shipped via reputable courier partners. Once dispatched, you will receive a tracking number via WhatsApp or email
International Shipping
We ship internationally on advance payment only via bank transfer. International orders are processed once payment is confirmed and cleared.
- Estimated delivery: 10–20 business days depending on destination
- Shipping cost: Calculated based on destination country and package weight — we will confirm the cost with you before processing
- Customers are responsible for any applicable customs duties, import taxes, or fees charged by their country’s customs authority
To place an international order, please contact us via WhatsApp or email before purchasing.
Payment Methods & Shipping
- Cash on Delivery (COD): Available for domestic orders only
- Bank Transfer: Required for international orders and available for domestic orders
Order Tracking
Once your order is dispatched, we will share your tracking number via WhatsApp or email. You can use this number on the courier’s website to follow your shipment in real time.
Delivery Issues & Lost Packages
If your package appears lost, significantly delayed, or arrives damaged, please contact us within 48 hours of the expected delivery date. We will liaise with the courier on your behalf and work to resolve the situation as quickly as possible.
Please note: Once an order is handed to the courier, delivery timelines are subject to the courier’s operations. However, we will always do our best to support you through any issues.