Privacy policy
Privacy Policy
OPAQUE ("we," "our," "us") respects your privacy and is committed to protecting the personal information you share with us through www.opaque-formulations.com.
Information We Collect When you place an order, create an account, or contact us, we may collect: your name, phone number, email address, shipping/billing address, and payment details (for bank transfer orders, this may include proof-of-payment screenshots shared via WhatsApp or email).
How We Use Your Information We use your information to:
- Process and fulfill your orders
- Communicate with you about your order status, shipping, and support requests
- Improve our products and website experience
- Send occasional marketing updates or offers, only if you've opted in (e.g., via an email or WhatsApp subscription)
How We Protect Your Information We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Payment information for online transactions is handled through secure, encrypted channels where applicable.
Sharing Your Information We do not sell or rent your personal information to third parties. We may share necessary details (such as your name, address, and phone number) with delivery/courier partners solely to fulfill your order, and with payment processors where applicable.
Your Rights You may request access to, correction of, or deletion of your personal data at any time by contacting us. You may also opt out of marketing communications at any time.
Cookies Our website may use cookies to improve browsing experience, remember cart contents, and understand site traffic. You can disable cookies through your browser settings, though some site features may not function properly as a result.
Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us For any privacy-related questions or requests, reach out via WhatsApp or email through www.opaque-formulations.com.