Refund policy
Refund Policy
Due to the hygienic nature of skincare products, we do not accept returns or exchanges on opened or used items.
Damaged or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and its packaging. We will offer a replacement or a full refund once the issue is verified.
Unopened Products Unopened, unused products in their original packaging may be returned within 7 days of delivery for a refund or exchange. The customer is responsible for return shipping costs unless the return is due to an error on our part (wrong item sent, damaged in transit, etc.).
Refund Processing Approved refunds are processed within 5–7 business days. Refunds are issued via the original payment method — bank transfer refunds are returned to the same account used for payment; Cash on Delivery refunds are processed via bank transfer, so please have your account details ready when requesting a refund.
How to Request a Return or Refund Contact us via WhatsApp or email with your order number, a description of the issue, and photos if applicable. Our team will guide you through the next steps.
Contact Website: www.opaque-formulations.com Support hours: Monday–Friday, 10:00 AM – 5:00 PM
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@opaque-formulations.com.